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Service system
We firmly believe that the same important technical innovation comes from mechanical products. The leading products, must cooperate with the leading service, is the real leading Dongyuan machinery. Dongyuan has always been taking "100% customer satisfaction" as our business tenet, and "quality is the lifeline of Dongyuan" as our business core, to give every user maximum convenience and satisfaction.
Dongyuan machinery's perfect service system ensures that we can provide satisfactory service for every user. The detailed pre-sale, in-service and after-sales system can solve all your problems.

1、 Pre sales service

1. Information registration: the service staff will carefully register your needs
2. Recommended solution: Dongyuan machinery recommends solutions for you according to your needs
3. Data determination: after the scheme is determined, the product data is listed
4. Record data: Dongyuan mechanical technicians record the product data suitable for you
5. Design scheme: according to the product data, the technicians design the product scheme for you
6. Determine the program: after you further determine the product production plan
7. Sign the contract: you sign the production contract with Dongyuan machinery
8. Deposit for delivery: 50% deposit for products


2、 Service in sale

1. Release task: release the production task according to the data determined in the pre-sales service
2. Dongyuan machinery production workshop
3. Quality acceptance: Dongyuan mechanical quality inspection department accepts the products
4. Warehousing of finished products: the products are put into storage after they are qualified
5. Payment balance: the user pays the remaining payment to Dongyuan machinery
6. Notice of delivery: Dongyuan machinery informs users of delivery information
7. Installation and debugging: install and debug products on site
8. Customer acceptance: customer acceptance on site
9. Dongyuan Archive: Dongyuan machinery keeps customer files to provide follow-up service

3、 After sales service

1. Problem registration: register the customer's call speed in detail, so as to solve the problem in an all-round way

2. Telephone guidance: if the problem can be solved by telephone, explain the solution for the customer in detail
3. On site service: for customers who need to solve the problem on site, we should first determine whether they are within the warranty period.

1) within the warranty period: divide the responsibilities according to the causes of the problems,
A. Dongyuan liability: if the problem is the responsibility of Dongyuan machinery, Dongyuan machinery is responsible for free maintenance, troubleshooting according to the problems described by the customer, and submitted to the customer for acceptance
B. customer responsibility: if the problem is the responsibility of the customer's machinery, Dongyuan machinery will explain the charging proportion to the customer, remove the fault according to the problem described by the customer, and submit it to the customer for acceptance. After the completion, Dongyuan machinery will charge according to the proportion
2) beyond the warranty period: Dongyuan machinery explains the charging standard to the customer, removes the fault according to the problems described by the customer, and delivers it to the customer for acceptance. After the completion, Dongyuan machinery will charge the relevant fees according to the charging standard
4. Return to factory for repair: after communication with customers, Dongyuan machinery will cooperate with customers to return the products to the factory for repair. The repair method and process are the same as the on-site service
5. In order to keep track of the maintenance process of our customers

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